Refund and Settlement Policy
Last Updated: July 2026
1. Wallet Top-Up Policy
All funds added to your portal wallet balance via UPI, Debit Card, or Net Banking are strictly non-refundable and cannot be transferred back to a bank account. These balances must be used exclusively for processing applications (PAN, Recharges, Bill Payments) inside the system.
2. Failed Transactions & Auto-Refunds
In case a service execution fails due to API server timeouts, structural document drops, or operator portal errors, the deducted transaction amount will be automatically reversed and credited back directly to your portal wallet within 24 to 48 system hours.
3. User Mistake & Form Rejection
No refunds will be processed for applications that get rejected due to incorrect data entries made by the user (e.g., typing wrong applicant names, uploading incorrect image files, or invalid identifier reference details). Double-check all inputs before final submission.
4. Plan Activation Fees
The one-time structural fees paid to purchase Retailer, Distributor, or Master Admin activation packages are immediately processed to configure your account nodes and are 100% non-refundable under any conditions.
5. Support & Chargebacks
If a debit happens without wallet balance allocation, do not initiate external payment chargebacks. Instead, open a support ticket under the User Panel dashboard with your unique Transaction ID (`TXN`) for an immediate manual verification and settlement by our financial desk.
For settlement status tracking, utilize the history logs module inside your secure agent interface.